Large U.S. Utility
A Case Study on How Disciplined Innovation Yields the Right Results
“Senior Leadership called you guys out by name for really showing us how this was done. They were ready to jump in full force and you guys not only led the way but saved us from big mistakes. This will be the model for how we innovate in the future.”
— Project Manager
The Problem
A major energy company aimed to digitally transform work operations by digitizing paper procedures.
Objectives:
Increase efficiency by reducing time spent managing paper and transcribing data into computer systems
Access data and analytics information confined in paper
Reduce operational costs associated with work execution
Reduce human error caused by paper and obsolete process design
Increase team collaboration via mobile technologies
Identify a digital solution
The Key is “Problem Definition”
Defining your problems in human terms vs. technical terms yields better results. It wasn’t a .docx to .json problem. It was a collaboration and visualization of people doing work. When you focus on the human problem, the technical solution becomes clear.
The Approach
Daito Design assembled an interdisciplinary team of strategists, researchers, and designers to:
Conduct in depth interviews, site visits and observation to understand user, departmental and organizational needs
Capture workflows and requirements
Identify impact, opportunity and cost for implementing a solution
Determine break-even point based on net benefits
Negotiate findings with business leaders to reach agreements on findings and impact
The Solution
Based on research findings and negotiations with business leaders, Daito identified the following:
Identified solution that users love
Enabled a more connected work force with faster decision making and collaboration
10% error reduction company-wide
11K reduction in man hours to boost efficiency
10’s of millions in operational savings across six years with a break even point at year two
9-digit increase in enterprise multiple and company value creation
Solution provides smarter and faster work execution, integrated data universe and analytics dashboards to enable a more connected, efficient and safer workforce.