Where Are You on Your Agent Journey?: We’re not designing interfaces anymore.
We’re designing teammates. And a lot of us are quietly pretending we know what we’re doing.
The rise of AI agents has shifted the ground beneath us. UX, ops, product—suddenly, everyone is being asked to architect interactions with intelligence, not just screens.
But let’s be honest:
Most organizations don’t have a map.
Most teams are duct-taping old methods to new paradigms.
And most professionals are stuck somewhere between fascination and confusion.
So let’s talk about where we are—collectively.
Stage 1: Curious but Cautious
You're experimenting with ChatGPT. Maybe you’ve prototyped a flow. You’ve asked it to write something weird for fun. It surprised you. It scared you.
But you haven’t integrated anything yet—because you’re not sure how it fits into real workflows.What you’ve learned:Agents are more capable than you thought……but way more unpredictable than your team is ready for.What you need:A use case that doesn’t feel like a toy.A place to start without risk.
Stage 2: Toolchain Hacking
You’ve tried to integrate agents into your stack—Notion, Slack, Figma plugins, Zapier hacks, whatever works. You’re duct-taping workflows that almost work.What you’ve learned:The UX of AI isn’t just prompt design—it’s orchestration.Your tools aren’t built for agents… and it shows.“Copilot” isn’t a metaphor—it’s a job description now.What you need:Systems thinking.Operational guardrails.And a way to explain this mess to stakeholders.
Stage 3: Hybrid Workflows (and the Headaches)
You’ve got something in production. Maybe it helps with support tickets, compliance reviews, scheduling, or onboarding. It’s saving time.
But your team’s still not trusting it—and adoption is shallow.What you’ve learned:AI isn’t replacing jobs. It’s replacing steps.People don’t fear agents. They fear irrelevance.Automation without integration is a trap.What you need:Change management.Agent UX patterns.And someone who understands both tech and psychology.
Stage 4: Agentic Organizations (Where It’s Going)
You’re not just using agents—you’re designing workflows around them. Work becomes modular. Intelligence flows between tools. Teams focus on judgment, not busywork.
What you’ve learned:
Governance is essential.
Roles are evolving.
And graceful automation beats brute force every time.
What you need:
A shared language.
Cross-disciplinary fluency.
And help rewriting the org chart.
So Where Are You?
We’re building a new professional discipline—Agent Experience. It sits at the intersection of UX, ops, AI, psychology, and systems design. No one’s an expert yet. But we’re learning. Fast.
If you’re navigating this transition—or leading it—I want to hear:
Where are you on this journey?
What did you learn the hard way?
And what help do you still need?
Let’s stop pretending and start collaborating.Because the future isn’t just human-centered. It’s hybrid.